OUR EXCHANGE, RETURN & PAYMENT POLICIES

We gladly accept exchange and return for Singapore order.

Please be sure to read the product description in its full detail before making your purchase. 

  • For exchange in sizes and return, please contact us at admin@loveaisyah.com within 14 days of delivery. 

  • We prefer payment via local Paynow and PayLah. Of course, we accept payment via Credit card and Paypal.  Once we verified the return item is in its original condition, we will do a refund via Paynow or bank transfer. 

  • Exchange and return items must be unwashed, unworn, and undamaged,and returned to us in the original packing within 14 days of delivery.

  • Loveaisyah is glad to pay for the exchange and return shipping cost (Singapore only). If you purchase more than 1 item in the same order, kindly arrange the return items in one parcel (if you have more than 1 return item). We don't encourage separate return of item in different parcel that is ordered from the same order.

  • Buyer is responsible for any loss in value if the item is not returned in its original condition.

  • Once we received your email in regards to exchange and return, we will arrange our delivery man to pick up the item from you at your convenience time. Is that simple!

We gladly accept exchange in size and another design for Oversea order​.

  • For exchange in sizes or exchange to another design (only at a higher value compared to your exchange item), please contact us at admin@loveaisyah.com within 14 days of delivery. 

  • All exchange shipping costs (oversea) are the responsibility of the buyer.

  • Exchange items must be unwashed, unworn, and undamaged,and returned to us in the original packing within 14 days (excluding delivery lead time) from the date you receive the order.

  • Buyer is responsible for any loss in value if the item is not returned in its original condition.

All products are in Singapore Dollar (SGD $).

All Earrings are non returnable items due to hygiene reason. 

Delivery countries: Singapore, Brunei, Malaysia, Indonesia, Thailand, Japan, Philippines, Australia, United Kingdom & United States. 

If your country is not mention here, please do not hesitate to drop us an email and we shall consider sending to you :)

Payment option

Beside credit card (Visa & Master), paypal, we offer DBS PayNow & PayLah!, Bank transfer options as well, please select "Manual" under payment option. It is that simple!

 
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DELIVERY

We aim for orders to be dispatched on the next forty-eight (48) hours. After item(s) leave our warehouse, it will take three (3) to five (5) working days (exclude public holiday and weekend) to arrive at your doorstep for orders in Singapore. For international orders, it varies according to your location. You will receive an airway bill tracking number. Please checkout as normal for the shipping cost to appear automatically. 

International shipping (beside Singapore) will take seven (7) to fourteen (14) working days (excluding public holiday and weekend). Our appointed trustworthy 3rd party delivery partner will contact and update you the delivery status.

Free delivery with total purchase value SGD $50 and above (Singapore).